Simpalm Staffing places skilled, bilingual professionals from Latin America with property owners and property management companies across the U.S.
One-person operation or a growing team. One assistant or a few specialists. We shape the help around your business, so you can grow without carrying every door alone.
Property management staffing gives property owners and management companies remote professionals who handle the daily work around their properties: resident communication, maintenance coordination, leasing support, and bookkeeping. Simpalm Staffing places bilingual English and Spanish professionals from Mexico, Colombia, and Argentina, for one-person operations and larger teams alike. Many clients start with one assistant, part-time or full-time, who covers a mix of tasks. Most are up and running in about two weeks.
| Who it’s for | Independent owners, one- and two-person operations, and property management companies of any size |
|---|---|
| What they handle | Resident calls and messages, work orders and vendors, leasing follow-up, bookkeeping and property accounting, office support |
| How many people | As few as one, part-time or full-time. One assistant can cover a mix, or you can add specialists as you grow |
| Where talent is based | Mexico, Colombia, and Argentina |
| Languages | English and Spanish, with residents and vendors |
| Hours | U.S. business hours, with 24-hour call coverage available |
| Software | AppFolio, Buildium, Yardi, Rent Manager, Entrata, RealPage |
|---|---|
| Who decides | You approve repairs, spending, leasing decisions, and owner distributions |
| Timeline | About two weeks, from first call to your assistant’s first day |
| Guarantee | 30-day fit guarantee, no upfront fees, no binding contracts |
| Payment | One invoice, after the work is done. Simpalm Staffing handles payroll |
| Company | Headquartered in Rockville, Maryland, with an office in Chicago |
Updated October 2026.
A resident needs an update. A vendor needs access. An owner needs an answer. All before lunch.
It’s not a people problem. It’s a capacity problem. Every new door brings calls, emails, and follow-ups that nobody owns. Six moments we hear from owners every week. Flip one to see who picks it up.
When every door runs through one person, you can only grow as fast as that person can work.
Some of our clients run everything themselves. Some are a team of two. Some manage portfolios with regional managers. Each one gets help shaped around how they actually work. Pick the one that sounds like you.
Independent owners and one-person operations
One assistant, part-time or full-time, who does a bit of everything. Answers residents, chases vendors, follows up on leads, and keeps the books tidy.
You get your evenings back.
Two to ten people
One or two assistants who take the daily load off everyone. Your team stops splitting its time between the phone and the properties.
Your people go back to the properties.
Portfolios with managers
Specialists where the volume is. A maintenance coordinator for work orders. A leasing assistant for vacancies. A property accountant for month-end.
Each busy area gets its own owner.
Start with one person. Add more only if the work calls for it.
Same time zones matter. But that’s not the real reason. The real reason is on the ground.
Many of the plumbers, painters, cleaners, and landscapers you rely on speak Spanish first. Your assistant calls the crew directly, explains the job clearly, and gets a real answer on when they’ll show up. Fewer no-shows. Fewer “I thought you meant the other unit.”
A resident explaining a leak, a late payment, or a family emergency wants to be understood the first time. In her own language. Not through a translation app.
It’s more than words. Knowing when to say usted. Knowing when a phone call lands better than a text. Knowing how to be firm about rent and still be respectful. That comes from living the culture, not from a script.
Anyone can learn a script. No one can script a lifetime of speaking the language your vendors and residents speak.
And yes, same time zones. Your assistant works while you do. More on our Latin American assistants →
You don’t need to hire all of these. Most owners and small teams start with one assistant who covers a mix. Larger companies often bring in a specialist for their busiest area.
One person who covers a mix: resident calls and messages, work orders and vendor follow-up, leasing inquiries, and simple bookkeeping. You choose the mix. It can change as your business does.
Takes repair requests, sorts urgent from routine using your rules, schedules approved vendors, keeps residents updated, and closes each work order with photos and invoices.
Answers calls, emails, and portal messages in English and Spanish, including after-hours calls when you need them covered. Handles renewal reminders, move-in and move-out steps, and everyday questions.
Responds to every inquiry quickly, schedules showings, follows up with prospects, collects applications, and keeps listings current. Applies your screening criteria. You approve every applicant.
Accounts payable and receivable, bank and trust account reconciliations, rent collections follow-up, owner statements, and CAM reconciliations for commercial properties. All reviewed and approved by you. Learn about our bookkeepers.
Protects your calendar, prepares owner meetings and reports, follows up on decisions, and keeps the inbox under control.
Also host on Airbnb or VRBO? Short-term rentals run differently: guest messaging, turnovers, nightly pricing. We scope them separately, so tell us about your listings on the first call.
You didn’t get into property management to chase plumbers. On weekdays, your assistant handles the details while you work on growth. On weekends, you get your life back. Turn the week and watch the two columns.
Weekend help is optional. We have candidates who are glad to work Saturdays and Sundays, so residents still get an answer while you take the day off.
Our assistants use AI every day. To log tickets, summarize long threads, draft routine notices, and pull a unit’s history in seconds. But when Maria is on her third leak report, she doesn’t need a bot. She needs someone who listens, owns it, and follows through.
Knowing when to use AI, and when not to, is part of the skill.
Every staffing site says “top 1%.” A badge doesn’t tell you if someone can calm Maria down or get a plumber to show up. Someone who has done the work, sitting across from them, does.
Just you or a team of fifty. You talk with a hiring consultant, not a salesperson with a script. If we’re not the right fit, we’ll tell you.
Every candidate takes a skills assessment on Ducknowl, the screening platform we built ourselves, scored against the work your role actually needs.
Before anyone reaches you, someone who has done this exact work sits with them one-on-one. If our own lead wouldn’t hire them, we don’t send them to you.
Each one comes with a price attached, before you pick. You interview, you decide. If none feel right, we go again at no charge.
Regular check-ins with you and your assistant. You pay one invoice, after the work is done, never in advance. We handle payroll, and vacation simply shows up as a deduction. Nothing for you to manage. And if it isn’t working in the first 30 days, we’ll find the right person.
Trust is earned one reliable month at a time. We don’t rush it. See our full hiring process →
From our blog: what a Latin American assistant’s week really looks like, why they pick up AI tools fast, and what to sort out before you hire.
The week above, in more detail: what a Latin American assistant handles from Monday’s inbox to Friday’s summary.
Read the article →
Why the assistant logging your tickets with AI is also the one who knows when a resident needs a person.
Read the article →
What to hand off first, what to keep, and how to set up your first assistant so the first month goes well.
Read the article →Answers open right here. No new tab.
Yes. Many Simpalm Staffing clients are independent landlords or teams of one or two. One property management virtual assistant who covers a mix of tasks is often the right start.
There’s no magic door count. A good sign is when you or your team spend more time answering calls, chasing vendors, and updating software than finding new owners, new properties, or better systems. Many owners wait too long. Starting with one virtual assistant and a few tasks is a low-risk way to find out.
Yes. Simpalm Staffing places part-time and full-time property management virtual assistants. Many independent owners and small teams start part-time, then move to full-time as the business grows.
No. One property management virtual assistant can handle resident calls, work orders, leasing follow-up, and simple bookkeeping. Dedicated specialists make sense only when the volume calls for it.
It depends on the work. Showings in person, inspections, and anything that needs hands on a property call for someone local. Phones, messages, work orders, leasing follow-up, and bookkeeping can be done remotely, and usually for much less. Many Simpalm Staffing clients do both: a local person for the field, a remote property management assistant for everything else.
Start with one person. Owners and small teams usually begin with a property management virtual assistant who covers a mix. Larger companies often start with a remote maintenance coordinator or leasing assistant for one property group.
About two weeks with Simpalm Staffing, from the first conversation to the assistant’s first day.
A property management virtual assistant handles the daily work around your properties from a remote location: answering resident calls and messages, coordinating work orders and vendors, following up with leasing inquiries, sending rent reminders, and keeping your books and records current in your property management software. You decide which tasks the assistant takes on.
Yes. Short-term rentals have their own needs, like guest messaging, turnovers, and nightly pricing, so we scope them separately. Tell us about your listings on the first call.
Yes. Simpalm Staffing’s property management virtual assistants speak English and Spanish, so they talk directly with Spanish-speaking residents and with the plumbers, cleaners, painters, and landscapers who serve your properties.
Strong. Every Simpalm Staffing candidate is screened for English communication before you meet them, through a Ducknowl skills assessment and a one-on-one interview with someone who has done the work. You also interview each candidate yourself.
Yes. Simpalm Staffing can set up 24-hour call coverage, so a resident calling at 2 a.m. about a flood reaches a real person. Your assistant follows your emergency protocol, reaches your on-call vendor, and lets you know right away.
U.S. business hours by default, so you get help in real time. For nights and weekends, Simpalm Staffing can set up 24-hour call coverage.
Yes. A property accountant or bookkeeper from Simpalm Staffing can handle AP, AR, bank and trust reconciliations, and owner statement prep. You review and approve everything.
You set the screening criteria and approved scripts. Your leasing assistant follows them the same way for every prospect. Final decisions always stay with you.
The software you already use, including AppFolio, Buildium, Yardi, Rent Manager, Entrata, and RealPage, plus your phone and email tools.
You decide what the assistant can see and do. Most property management software, including AppFolio, Buildium, and Yardi, lets you set permissions by role, so your virtual assistant can manage work orders, messages, and records without being able to move money. Many clients keep payment approvals with themselves.
That’s your choice. Simpalm Staffing assistants answer as part of your business, using your name, your templates, and your process.
It depends on property type, request volume, and how consistent your systems are. Simpalm Staffing looks at your real workload, not just the door count.
Both. Simpalm Staffing assistants use AI every day to log requests, draft routine notices, and summarize threads, so the work moves faster. But a frustrated resident or a worried owner needs a real person who listens and follows through. Our assistants know when to use AI, and when not to.
Your property management virtual assistant already knows the work and the major software. We support onboarding, and you share how you like things done: your templates, vendor list, and emergency guide. Writing down your top few processes in the first week helps everyone get it right faster.
There’s great talent in many parts of the world. For U.S. property management, Latin America has a specific advantage: many residents and many of the plumbers, painters, cleaners, and landscapers you rely on speak Spanish first. A Latin American assistant speaks their language and understands the culture. And the time zones line up with yours.
Every candidate takes a skills assessment on Ducknowl, the screening platform Simpalm Staffing built in-house. Then someone who has done the work interviews them one-on-one. Only then do you meet 2 to 3 recommended candidates and decide.
It depends on the role and experience. Every candidate Simpalm Staffing introduces comes with a price attached, so you know the exact cost before you decide. You pay one invoice, after the work is done, never in advance. See our pricing page for more detail.
Simpalm Staffing does. You pay one invoice after the month’s work is done. We pay your assistant directly, on time. Vacation or leave shows up as a simple deduction, with no local employment contracts or compliance setup on your side.
Every Simpalm Staffing placement comes with a 30-day fit guarantee. If it isn’t working, we’ll find the right person.
Every door you manage comes with a ring of small jobs. Pick the ones you’d hand to an assistant. What stays on your ring is the work only you should do. That short list is where our first call starts.
Nothing yet. Press a key above to hand it over.
Every key is still on your ring. That’s a lot of doors for one person.
Simpalm Staffing provides staffing. We do not manage properties or provide legal, brokerage, or financial advice. Every approval and decision stays with you.
