Simpalm Staffing places skilled, bilingual professionals from Latin America with Airbnb hosts and vacation rental operators across the U.S.
One listing or a whole portfolio. Part-time or full-time. Guest messages, turnovers, listings, and pricing, handled day and night, so you can grow without living in your inbox.
A short-term rental virtual assistant is a remote professional who runs the daily work of hosting: guest messages, check-in support, cleaner and turnover scheduling, calendars and listings on Airbnb and VRBO, pricing, and reviews. Simpalm Staffing places bilingual English and Spanish assistants from Mexico, Colombia, and Argentina with hosts of every size, part-time or full-time, with 24-hour coverage available. Most are up and running in about two weeks.
| Who it’s for | Airbnb and VRBO hosts, co-hosts, and vacation rental managers, from one listing to a full portfolio |
|---|---|
| What they handle | Guest messaging, check-in help, turnovers and cleaners, calendars and listings, pricing, reviews, bookkeeping |
| How many people | As few as one, part-time or full-time |
| Coverage | 24-hour guest messaging available, including nights and weekends |
| Where talent is based | Mexico, Colombia, and Argentina |
| Languages | English and Spanish, with guests and cleaning crews |
| Platforms and tools | Airbnb, VRBO, Hostaway, Guesty, PriceLabs, Wheelhouse |
|---|---|
| Who decides | You set house rules, pricing limits, refunds, and payouts |
| Timeline | About two weeks, from first call to your assistant’s first day |
| Guarantee | 30-day fit guarantee, no upfront fees, no binding contracts |
| Payment | One invoice, after the work is done. Simpalm Staffing handles payroll |
| Company | Headquartered in Rockville, Maryland, with an office in Chicago |
Updated October 2026.
A guest can’t find the Wi-Fi password. Another wants early check-in. The cleaner is running late. And it’s 10 p.m.
Hosting isn’t hard. Hosting around the clock is. Six moments every host knows. Flip one to see who picks it up.
When every message runs through you, your calendar can only grow as fast as you can stay awake.
Some hosts have one cabin. Some have a handful of city apartments. Some manage fifty homes for other owners. Each one gets help shaped around how they actually host. Pick the one that sounds like you.
Hosts who still have a day job
A part-time assistant who answers guests, confirms cleaners, and keeps your calendar clean.
You stop checking your phone at dinner.
Three to fifteen listings
A full-time assistant who runs guest messages, turnovers, listings, and pricing.
You spend your time finding the next property.
Co-hosts and vacation rental managers
Specialists where the volume is. A 24-hour guest team. A turnover coordinator. A pricing and listings specialist.
Each busy area gets its own owner.
Grow your help as your calendar grows.
Matching time zones help. They’re not the whole story. The real reason is what happens between checkout and check-in.
Many of the cleaners and handymen who turn your units speak Spanish first. Your assistant confirms the turnover, sends the checklist, and asks for photos in their language. Fewer missed towels. Fewer “I thought checkout was at noon.”
Many of your travelers speak Spanish too. A family arriving from Miami or Mexico City feels welcome when the first message is in their own language.
Warmth with guests. Calm when something breaks. Real pride in a five-star stay. That comes from people who care, not from a script.
Sent in Spanish, so the times, the house, and the photos are clear the first time.
A thank-you note goes out, with the review request.
Checked against your list before the next code goes out.
Flagged the night Jason couldn’t get in. Fixed before it happens again.
The next guests know exactly where to go.
A translation app can get the words right. Only people get the turnover right.
And yes, our hours match your U.S. guests, plus 24-hour coverage when you need it. More on our Latin American assistants →
You don’t need to hire all of these. Most hosts start with one assistant who covers a mix. Larger operators bring in specialists where the volume is.
One person who covers a mix: guest messages, check-in instructions, cleaner scheduling, calendar updates, and review replies. You choose the mix. It can change as your bookings do.
Answers guest messages around the clock, sends pre-arrival details, helps with check-in problems, handles requests during the stay, and asks for reviews after checkout.
Schedules cleaners between stays, sends checklists, checks photos before the next guest arrives, tracks supplies, and lines up a handyman when something breaks.
Manages PriceLabs or Wheelhouse, adjusts for seasons and local events, fills gap nights, sets minimum stays, keeps calendars synced across Airbnb and VRBO, and keeps listing photos and descriptions sharp.
Tracks expenses, reconciles payouts, prepares owner statements if you manage for others, and pulls occupancy and revenue reports. All reviewed and approved by you. Learn about our bookkeepers.
Also own long-term rentals? Residents, leases, and maintenance run differently. See our property management staffing page.
You didn’t buy a vacation rental to answer Wi-Fi questions. Every day, your assistant runs the stays, and you get to work on growth. Turn the week and watch the two columns.
Night and weekend help is optional. We have candidates who are glad to work evenings, Saturdays, and Sundays, so guests can reach a real person while you take the time off.
Your assistant leans on AI all day long: to answer simple check-in questions, draft routine messages, spot patterns in reviews, and check a lock’s history in seconds. But when Jason’s family is locked out at 11 p.m., they don’t need a bot. They need someone who stays calm, solves it, and makes them feel welcome.
The best hosts use both. So do our assistants.
Every staffing site says “top 1%.” A badge doesn’t tell you if someone can calm a locked-out guest or rescue a same-day turnover. Someone who has done the work, sitting across from them, does.
Whatever the size of your operation, you talk with a hiring consultant, not a salesperson with a script. If we’re not the right fit, we’ll tell you.
Every candidate takes a skills assessment on Ducknowl, the screening platform we built ourselves, scored against the work your role actually needs.
Before anyone reaches you, someone who has done this exact work sits with them one-on-one. If our own lead wouldn’t hire them, we don’t send them to you.
Each one comes with a price attached, before you pick. You interview, you decide. If none feel right, we go again at no charge.
Regular check-ins with you and your assistant. You pay one invoice, after the work is done, never in advance. We handle payroll, and vacation simply shows up as a deduction. Nothing for you to manage. And if it isn’t working in the first 30 days, we’ll find the right person.
Trust is earned one reliable month at a time. We don’t rush it. See our full hiring process →
From our blog: when it’s time to hire, where AI ends and people begin, and what an assistant’s week really looks like.
Size is the wrong question. The signals that say it’s time to hire, starting with weekends that turn into catch-up days.
Read the article →
Where AI earns its place, and where empathy and judgment still need a person. The same line your assistant walks with every guest.
Read the article →
A real assistant’s week, day by day: how a Latin American VA works with AI, from Monday’s inbox to Friday’s wrap-up.
Read the article →Answers open right here. No new tab.
Yes, for many hosts. Plenty of Simpalm Staffing clients have one or two listings. A part-time Airbnb virtual assistant who handles guest messages and turnovers is often the right start.
Yes. A part-time short-term rental assistant is often enough for a few listings, covering your busiest hours like check-in afternoons and evenings. Add hours as your calendar fills.
Watch your response times and your reviews. If replies are slipping, turnovers feel like a gamble, or you’re checking your phone on vacation, it’s time. Many hosts hire before their busy season so their virtual assistant is ready when bookings peak.
No. For most hosts, one short-term rental virtual assistant can run guest messages, cleaners, the calendar, and pricing. Larger operators split the work once message volume or listing count gets high.
Most hosts have their Simpalm Staffing assistant answering guests about two weeks after the first call. That’s usually enough time to be ready before your next busy weekend.
Start with one person. Most hosts begin with a short-term rental virtual assistant who covers guest messaging and turnovers, then add pricing and listings as trust builds.
A short-term rental virtual assistant runs the daily work of hosting from a remote location: answering guest messages, sending check-in instructions, scheduling cleaners between stays, keeping calendars synced across Airbnb and VRBO, updating listings, managing pricing tools, and replying to reviews. You decide which tasks the assistant takes on.
Yes. Simpalm Staffing can set up 24-hour coverage, so a guest who can’t get in at midnight reaches a real person who follows your house rules and gets them inside.
Fast. Your virtual assistant watches your inbox during each shift, so guests usually hear back within minutes. With 24-hour coverage, that includes nights and weekends.
Yes. Airbnb lets you add co-hosts with different permission levels, so you choose what your virtual assistant can see and do. Many hosts give inbox and calendar access and keep payouts to themselves.
Yes. Simpalm Staffing assistants work in PriceLabs and Wheelhouse. Your assistant adjusts for seasons, local events, and gap nights, and keeps minimum stays and calendars in line with the limits you set.
Yes. A turnover coordinator schedules cleaners between stays, sends checklists, checks photos before the next guest arrives, tracks supplies, and lines up a handyman when something breaks.
Yes. Simpalm Staffing’s short-term rental assistants speak English and Spanish, so they talk directly with Spanish-speaking guests and with the cleaners and handymen who turn your units.
Your guests should never notice a language gap. Before you meet anyone, Simpalm Staffing tests each candidate’s communication with a Ducknowl assessment, and someone who has done the work interviews them. Then you read their writing and talk with them yourself.
Airbnb and VRBO, Hostaway and Guesty, PriceLabs and Wheelhouse, plus your messaging, smart lock, and email tools.
Your assistant gathers the photos, messages, and receipts and prepares the claim or refund request. You decide what gets approved and submitted.
Yes. A short-term rental bookkeeper can track expenses, reconcile payouts, prepare owner statements if you manage for others, and pull occupancy and revenue reports. You review and approve everything.
Both. AI answers simple check-in questions and drafts routine messages in seconds. A locked-out family or an upset guest gets a real person. Your assistant knows which is which.
That’s your choice. Your Simpalm Staffing assistant can message under your name and brand, using your templates and your house rules.
You decide what the assistant can see and do. Airbnb co-host permissions, Hostaway and Guesty user roles, and your pricing tools all let you limit access, so your virtual assistant can manage guests and calendars without touching payouts.
Your short-term rental virtual assistant already knows hosting work and the major tools. We support onboarding, and you share your house rules, check-in details, cleaner contacts, and message templates. A simple guidebook for each property helps everyone get it right from day one.
Because the turnover is where hosting succeeds or fails, and many cleaning crews in the U.S. speak Spanish first. A Latin American assistant who speaks their language gets clearer photos, fewer mix-ups, and faster fixes. Many of your guests speak Spanish too. Great hosting talent exists everywhere, but for U.S. short-term rentals, this combination is hard to match.
We look for hospitality instincts, not just skills. Each candidate completes a Ducknowl assessment scored against real hosting tasks, then a one-on-one interview with someone who has done this work. You meet 2 to 3 finalists and choose.
It depends on hours and experience, and every candidate Simpalm Staffing introduces comes with a price attached before you decide. Many hosts start part-time to keep costs in line with their bookings. You pay one invoice, after the month’s work is done. See our pricing page for more detail.
Not your problem. Simpalm Staffing sends one invoice after each month of work. We pay your assistant, handle their time off, and keep the employment paperwork on our side. You just host.
You’re covered by Simpalm Staffing’s 30-day fit guarantee. If your assistant isn’t the right match for your guests and your style, we’ll find someone who is.
Your guests trust you with their vacations. Let us help you keep that promise, one stay at a time. Flip the switch and see who answers tonight.
Four messages since bedtime, and every one of them is yours. One of them can’t wait.
Simpalm Staffing provides staffing. We do not host, manage, or own rental properties, or provide legal, tax, or financial advice. Our professionals work under your direction and review. You remain responsible for your listings, guests, house rules, refunds, and local short-term rental regulations. Airbnb, VRBO, Hostaway, Guesty, PriceLabs, and Wheelhouse are trademarks of their respective owners. Simpalm Staffing is not affiliated with or endorsed by them.
